Frequently Asked Questions

Creating an account is simple! Click on the "Get Started" or "Register" button, fill in your full name, email address, phone number, and create a secure password. If you have a referral code, you can enter it during registration. After submitting the form, verify your email address by clicking the link sent to your inbox. Your BSTPay wallet will be created automatically.

Yes! Registration on Novexa is completely free. There are no hidden fees or charges to create an account. You only need to fund your wallet when you want to purchase data packages.

BSTPay is our secure payment gateway that powers all transactions on Novexa. It enables instant wallet funding, secure package purchases, and fast withdrawals to your bank account. BSTPay is fully licensed and compliant with Nigerian financial regulations.

While you can start using Novexa with basic verification, completing full KYC (Know Your Customer) verification unlocks higher transaction limits and faster withdrawals. KYC verification requires submitting a valid government-issued ID and proof of address.

Novexa offers 8 different data packages to suit every budget:
• Bronze: ₦5,000 for 8GB
• Silver: ₦10,000 for 16GB
• Gold: ₦20,000 for 33GB (Most Popular)
• Platinum: ₦50,000 for 83GB
• Diamond: ₦100,000 for 166GB
• Elite: ₦250,000 for 416GB
• Executive: ₦500,000 for 833GB
• Corporate: ₦1,000,000 for 1,666GB

To purchase a data package:
1. Log in to your dashboard
2. Navigate to "Buy Data"
3. Select your preferred package
4. Enter the phone number for data delivery
5. Confirm the purchase
The data will be delivered instantly to the specified number.

Yes! All data packages are delivered instantly upon successful payment confirmation. You and your customers will receive the data within seconds of purchase completion.

Absolutely! You can purchase data packages for anyone by entering their phone number during the checkout process. This is perfect for reselling or gifting data to friends and family.

Novexa supports all major Nigerian networks including MTN, Glo, Airtel, and 9mobile. Data is delivered directly to the phone number regardless of the network.

To fund your BSTPay wallet:
1. Log in to your dashboard
2. Go to "My Wallet"
3. Click "Fund Wallet"
4. Enter the amount you want to add
5. Choose your preferred payment method (bank transfer, debit card, etc.)
6. Complete the payment via BSTPay
Funds are credited instantly upon successful payment.

Through BSTPay, we accept:
• Bank Transfer
• Debit/Credit Cards (Visa, Mastercard)
• USSD Banking
• Bank Mobile Apps
• And more payment options via BSTPay

To withdraw your earnings:
1. Go to "My Wallet" in your dashboard
2. Click "Withdraw"
3. Enter the amount you want to withdraw
4. Select your bank account (or add a new one)
5. Confirm the withdrawal request
Withdrawals are processed within 24 hours via BSTPay.

Novexa charges a minimal withdrawal fee of ₦50 per transaction. This fee covers BSTPay processing costs. There are no hidden charges.

The minimum withdrawal amount is ₦5,000. You can withdraw any amount above this threshold up to your available wallet balance.

Withdrawals are typically processed within 24 hours. Most withdrawals are completed within a few hours during business days. Weekend and holiday withdrawals may take slightly longer.

The Novexa referral program allows you to earn passive income by inviting others:
• Share your unique referral link
• When someone signs up using your link, they become your Level 1 referral
• You earn 20% commission on their package purchases
• When your referrals invite others, those become your Level 2 referrals
• You earn 10% commission on Level 2 purchases
• Commissions are credited instantly to your wallet

Your earning potential is unlimited! Here's an example:
If your Level 1 referral buys a Gold package (₦20,000):
• Gross profit: ₦2,880
• Marketing pool (40%): ₦1,152
• Your Level 1 commission (20%): ₦230

Build a team of 100 active buyers and earn substantial passive income monthly!

Novexa operates on a 2-level commission structure. You earn from:
• Level 1: Your direct referrals (20% commission)
• Level 2: Referrals of your Level 1 (10% commission)
This structure ensures sustainability and fair compensation.

Commissions are credited to your wallet instantly when your referrals make a purchase. You can see your earnings in real-time in the Earnings section of your dashboard.

Yes! There is no limit to the number of people you can refer. Build your team as large as you want and earn from their purchases.

Your unique referral link is available in the "Referrals" section of your dashboard. You can copy the link, share it directly, or download your personalized QR code for easy sharing.

To change your password:
1. Go to "Profile" or "Settings" in your dashboard
2. Click on "Change Password"
3. Enter your current password
4. Enter your new password (minimum 8 characters)
5. Confirm the new password
6. Click "Update Password"

Yes! Novexa takes security seriously:
• All transactions are secured by BSTPay
• Passwords are encrypted
• Two-factor authentication available
• SSL encryption on all pages
• Regular security audits
• Fraud detection systems

If you forget your password, click "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Follow the link to create a new password.

No, each person is allowed only one account. Multiple accounts may result in suspension. If you need to update your account information, please contact support.

You can reach our support team through multiple channels:
• Live Chat: Available 24/7 on the website
• Email: support@novexa.ng
• Phone: +234 800 NOLEXA
• Support Ticket: Submit through your dashboard
• WhatsApp: +234 800 123 4567

Our customer support is available 24/7, including weekends and holidays. We strive to respond to all inquiries within 2 hours during business hours and within 6 hours outside business hours.

To submit a support ticket:
1. Log in to your dashboard
2. Go to "Support"
3. Click "Submit Ticket"
4. Fill in the subject and describe your issue
5. Attach any relevant screenshots
6. Submit and wait for a response